6:00 pm – 9:00 pm: Pre-Event Cocktail Reception at TESLA's new showroom.
19575 Biscayne Blvd, Aventura, FL 33180
All attendees invited. Limited transportation to and from the Four Seasons Miami. RSVP here.
7:00 am – 5:00 pm: Registration
8:00 am – 9:00 am: Speed Networking
9:00 am – 9:05 am: Renee-Marie Stephano, J.D. (President & Co-Founder - Medical Tourism Association) will introduce William Talbert (President & CEO, Greater Miami Convention & Visitors Bureau)
9:05 am - 9:15 am: Overview of the Miami Luxury Hotel Market
Presented by William Talbert (President & CEO, Greater Miami Convention & Visitors Bureau).
9:15 am - 9:25 am: Renee-Marie Stephano, J.D., President & Co-Founder - Medical Tourism Association will introduce Barak Hirschowitz, President of the International Luxury Hotel Association
9:30 – 9:45 am: Welcome
Presented by Barak Hirschowitz (President, International Luxury Hotel Association).
9:45 – 10:15 am: Q&A with Tom McAlpin, President & CEO of Virgin Voyages
Hosted by Sarah Evans (Partner, J Public Relations).
10:25 – 11:00 am: Earned Experiences and the Psychology of Travel
Presented by Tom Marchant (Co-Founder & CEO, The Black Tomato Group).
Travel is an experience bigger than one moment in time -- it’s an opportunity to see the world through a different lens, push boundaries, face the unknown and in doing so, find yourself. Among luxury travelers in particular, the industry is witnessing a rapid increase in people seeking out earned experiences that combine a sense of achievement with a back-to-your-explorer-roots sense of intrepidness. This form of pioneering adventure breeds a new appreciation for the luxury experiences that hotels, spas, restaurants and operators look to curate. In this session, we’ll examine the psychology of travel and the ways that earned experiences are shaping the minds, needs and expectations of travelers today.
11:00 am – 11:30 am: Tea Break Sponsored by Rishi Tea.
11:30 am – 11:50 am: The Innovation Imperative: Embracing the Disruptive Technologies of Hotel 2025.
Technologies such as artificial intelligence, virtual reality, wearables, facial recognition, and robotics are transforming the consumer experience and automating processes across a variety of industries. OracleHospitality surveyed consumers and hoteliers to get their assessment on how these technologies will reshape the hotel industry by the year 2025. Our research shows that hoteliers face an innovation imperative! These technologies are here and will transform the guest experience hotels deliver. Are you prepared?
12:00 am – 12:35 pm: Hotel Development in a Competitive Market
Discussing growth strategies, key areas of development, trends to watch and challenges hoteliers are facing over the next 5 years.
Panel discussion featuring Phil Keb (Executive Vice President, Gencom), Michel Ducamp (Chief Operating Officer, The Adelphi Saratoga Springs), David Israel (Senior Vice President, hotelAVE), and Robert Gaymer-Jones (Chief Executive Officer at Blue Horse Hotel Management Company). Moderated by Mathew Evins (CEO & Chairman, EVINS Communications).
12:40 pm – 1:00 pm: Training That Sticks and the Luxury Experience
1:00 pm – 2:30 pm: Lunch and Networking
2:30 pm – 3:00 pm: Culture Hacker: Reprogramming the Company Code
Presented by Shane Green (President, SGEinternational and Host of Resort Rescue on the Travel Channel).
3:10 pm – 3:40 pm: How Luxury Hotels Can Enhance Value Through Partnerships
3:40 pm – 4:10 pm: Coffee Break
4:10 – 4:30: Staying Low Tech - Come on…Let’s Be real!!
4:40 pm – 5:00 pm: Working with Influencers
How influencers can benefit you and some of the best practices in working with Influencers to market your hotel.
Presented by Nadine Sykora (#1 YouTube Travel Vlogger).
5:10 pm – 5:30 pm: Changing Frontline Behavior Using Data and Technology
5:40 pm – 6:00 pm: Luxury Hotel Investment Overview
Presented by David Israel (Senior Vice President, hotelAVE)
6:00 pm – 7:00 pm: Industry Showcase
7:00 pm – 9:00 pm: Cocktail Networking Reception
8:00 am – 2:30 pm: Registration
8:00 am- 9:00 am: Speed Networking
9:00 am – 9:10 am: Welcome
Shane Green (President, SGEinternational and Host of Resort Rescue on the Travel Channel) will introduce Nadine Sykora, (#1 YouTube Travel Vlogger), who will be acting as MC for day 2.
9:15 am – 9:45 am: Lifestyle Boutique Hotels: The New Dining and Entertainment Powerhouses
Presented by Christian Glauser-Benz (Vice President of Development, Dream Hotels).
9:55 am – 10:35 am: F&B and Culinary Experiences that Define Brands
Food is no longer just a “feature” for many hotel businesses, it’s the main event. How do brands rethink the connection between hospitality and gastronomy?
Presented by Jason Bangerter (Executive Chef - Langdon Hall Country House Hotel, representing Relais & Châteaux), Scott Gerber (Principal & CEO, Gerber Group), Sam Gelin (Founder, MADE Hotel), and Alan Del Blanco (General Manager, Marquis Los Cabos). Moderated by Christian Glauser-Benz (Vice President of Development, Dream Hotels).
10:40 am – 11:00 am: Analyzing Traveler Spend and Behavior Across Multiple Brands
Every brand, or hotel, knows the spending patterns and behavior of their loyal guests while they are under their roof, but what happens in a market where the brand has no presence? This session will look at how travelers tend to spend both their money and time when staying outside of their day to day brand; and why forming strategic alliances with other like-minded brands, or hotels, can drive loyalty as well as create a direct source of new high-value guests.
Presented by Christopher Ahlgrim (Head of Membership Services and Development for The Americas, Global Hotel Alliance). Sponsored by Global Hotel Alliance
11:00 am – 11:30 am: Coffee Break
11:30 pm – 12:10 pm: Digital Marketing and Branding Strategies in a Luxury Market
Our panelists will look at digital marketing strategies that are resonating with their brand audiences, luxury lead acquisition and working with influencers.
Presented by Sharon Thony (Corporate Director of Marketing, Triumph Hotels), Elizabeth Fettes (Senior Director of Digital Marketing & eCommerce, Regent Seven Seas Cruises), Justin Bain (Director of Marketing, L’Auberge de Sedona), Sarah Evans (Partner, J Public Relations). Moderated by Mathew Evins (CEO & Chairman, EVINS Communications Ltd.)
12:20 pm - 1:00 pm: Technology Trends in Guest Experience
David Goldstone (President for the Americas, Digivalet), Padraig O'Connell (Chief Technology Officer, Frontline Performance), James Geneau (Director of Marketing, Benbria), and Tim Kinsella (SVP Global Sales, CRS-PMS-Payments, Amadeus). Moderated by Craig Corbin (Director of IT, Fontainebleau Miami Beach).
1:00 pm - 2:00 pm: Lunch & Networking
2:00 pm - 2:20 pm: Threat Level Orange - Operating in an Ongoing State of Crisis
Presented by Matthew Evins (CEO & Chairman, EVINS Communications Ltd.).
2:30 pm – 3:00 pm: Opening a Resort in a Remote Destination
Exploring the fundamentals of Guest Engagement in Service & Hospitality, sustainable HR initiatives, and strategies to drive revenue and increase loyalty.
Presented by Jonathan Blue (Chairman & Managing Director, Blue Equity), Vaibhav Garg (Cluster Director of Talent & Culture, Accor Hotels), Sylvia Scholey (VP Sales, Marketing & Ecommerce, Elegant Hotels Group) and Richard Millard (Chairman & CEO - Trust Hospitality). Moderated by Vlatka Barcan (CEO & Founder, Fifth Revenue).
3:10 pm – 3:40 pm: Wellbeing Hospitality: The Mega-Trend Hotels & Resorts Cannot Afford to Ignore
It is now unthinkable for any hospitality asset not to foresee and cater to its future guests’ wellbeing when planning and operating such businesses. Astutely conceived and interconnected wellbeing attractions and services are vital to a holistic and unique hospitality experience. Hospitality assets such as hotels, resorts, active living communities, and health and tourism destinations have now become prime facilitators for hosting and delivering wellbeing experiences in various forms and combinations. Those destinations that offer truly innovative wellbeing experiences will be the success stories of tomorrow and best positioned to be a more competitive and profitable future product.
Presented by Roger Allen (Group CEO, Resources for Leisure Assets).